Let your
conversations flow

Modal is the conversational platform for hospitality brands

nh hotels logo

The future of service is here, and it's conversational.
Modal lets you power 1:1 guest & team conversations at scale.

0 million
weekly ChatGPT users with the conversational AI market expected to grow at 21% annually to 2030
0 billion
connected IoT devices from smart TVs, mobiles, speakers & in-car assistants.
$ 0 billion
projected consumer spend via chatbots in 2024

Your customers expect to buy through any channel, at any time, at any stage of the customer journey. Let them.

Customer Experience

Be in the moment your brand is needed. Treat every customer like a VIP.

Management Tools

Superpower your front line team and drive tangible business results.

Management Tools

Smart Properties
Guest and staff relations

Unlock value across your estate

Understand what your customers really want.
And how well you deliver.

See what your customers intentions are in real time and see how well you’re fulfilling them. All data points and analytics are available instantly and on demand, just ask Modal.

Modal has the category-defining tool to reshape the way brands interact with their customers. Conversation is what we do best.

conversational brain

Train your brand's central conversational brain to build lasting customer relationships via conversational channels including Alexa Smart Properties.

Improve service levels and empower your teams through end to end systems integration.

A plug and play system to integrate virtual assistants and chat apps to shop and CRM backends for hospitality brands.

NH Hotels and Modal amplify exceptional customer service with Alexa Smart Properties

The NH ambition is to become the consumers’s choice, offering them memorable experiences by exceeding their expectations and making them feel special. 

NH chose Modal to deliver transformative in room customer service with Alexa Smart Properties. NH Hotels are able to offer their guests faster, more convenient and more personalised guest experiences with Alexa Smart Properties. Room service, housekeeping and informational assistance are all available with a simple voice command. 

Papa Johns innovate with voice, AI and Modal

eCommerce success relies on offering consumers a great user experience which driven by better understanding of their needs.

Through partnering with Modal on a range of innovation workstreams, including Alexa based ordering and conversational AI driven web analytics, Papa Johns was able to position themselves as a front runner in data led,  customer focused innovation. 




Respond on demand in the moment to your
customers and front line team, via any of
the major conversational channels.

Test & Learn
Channel Development System

Drive revenue and customer loyalty on new
channels through embedded experimentation.

Customer Service as a
Profit Centre

Understand and fulfil your
customer's intentions at every point of their
journey from awareness through ordering,
loyalty, and advocacy.