





The future of commerce is here, and it's conversational.
Modal lets you power 1:1 customer conversations at scale.
Your customers expect to buy through any channel, at any time, at any stage of the customer journey. Let them.
- 73% leading food and drink companies are already innovating on voice.
- 20x increase in voice commerce sales over last 4 years (UK $5Bn, USA $40 Bn)
- $290bn annual spend conversational commerce revenues by 2025
Customer Experience
Be in the moment your brand is needed. Treat every customer like a VIP.
- Browse and select
- Order & re-order
- Track and schedule
- Earn and redeem
- Help & refer
Management Tools
Superpower your front line team and drive tangible business results.
- Promote & convert
- VIP Programs
- Analyze journeys
- Understand intents
- Automate processess
Understand what your customers really want.
And how well you deliver.
- Intent Analysis
- Conversation Trainer
- Promotion wizard
- Channel Manager
- Campaign monitor
- Loyalty Program
- Referral Program
- Customer Feedback
- Diagnostics Alert
Modal has the category-defining tool to reshape the way brands interact with their customers. Conversation is what we do best.


Train your brand's central conversational brain to build lasting customer relationships via all the main conversational channels.

Samsung Smart TV
- Connected

Fire TV
- Connected

Alexa
- Connected

Amazon Pay
- Connected

Shopify
- Under construction

- Under construction

Messenger
- Under construction

iMessage
- Under construction

Google Assistant
- Connected

WooCommerce
- Under construction

GMB
- Under construction

Slack
- Connected
Vinoselección use Modal to setup and run their fastest growing sales channel in UK
Vinoselección is Spain’s leading wine e-tailer. Since being founded in 1973, the company has always pioneered new channels to market: first catalog sales, then telephone sales, and then e-commerce.
That is why in 2020 Vinoselección used the Modal platform to pilot the world’s first ever voice commerce experience for wine on Alexa. Features of the skill include voice based browsing, ordering, tracking, and even guided wine tasting experiences via Alexa. All in both English and Spanish and live in both markets.
- Fastest growing new channel
- Highest average transaction value
- NPS above 7
- Conversion rates above 20%
Natively
Conversational
Respond on demand in the moment to your
customers and front line team, via any of
the major conversational channels.
Test & Learn
Channel Development System
Drive revenue and customer loyalty on new
channels through embedded experimentation.
Customer Service as a
Profit Centre
Understand and fulfil your
customer's intentions at every point of their
journey from awareness through ordering,
loyalty, and advocacy.