The future of service is here, and it's conversational.
Modal lets you power 1:1 guest & team conversations at scale.
Your customers expect to buy through any channel, at any time, at any stage of the customer journey. Let them.
- 73% leading food and drink companies are already innovating on voice.
- 20x increase in voice commerce sales over last 4 years (UK $5Bn, USA $40 Bn)
- $290bn annual spend conversational commerce revenues by 2025
Customer Experience
Be in the moment your brand is needed. Treat every customer like a VIP.
- Browse and select
- Order & re-order
- Track and schedule
- Earn and redeem
- Help & refer
Management Tools
Superpower your front line team and drive tangible business results.
- Promote & convert
- VIP Programs
- Analyze journeys
- Understand intents
- Automate processess
Management Tools
Smart Properties
Guest and staff relations
Unlock value across your estate
- Increase Revenues
- Reduced operating costs
- Optimise team operations
- Grow Loyalty
- Improve Guest Satisfaction
Understand what your customers really want.
And how well you deliver.
- Intent Analysis
- Conversation Trainer
- Promotion wizard
- Channel Manager
- Campaign monitor
- Loyalty Program
- Referral Program
- Customer Feedback
- Diagnostics Alert
Modal has the category-defining tool to reshape the way brands interact with their customers. Conversation is what we do best.
Train your brand's central conversational brain to build lasting customer relationships via conversational channels including Alexa Smart Properties.
Improve service levels and empower your teams through end to end systems integration.
A plug and play system to integrate virtual assistants and chat apps to shop and CRM backends for hospitality brands.
- Connected
Twilio
- Connected
Stay
- Connected
Alexa
- Connected
GMB
- Under construction
Slack
- Connected
WooCommerce
- Under construction
Google Assistant
- Connected
iMessage
- Under construction
Messenger
- Under construction
Shopify
- Under construction
Amazon Pay
- Connected
Fire TV
- Connected
Samsung Smart TV
- Connected
NH Hotels and Modal amplify exceptional customer service with Alexa Smart Properties
The NH ambition is to become the consumers’s choice, offering them memorable experiences by exceeding their expectations and making them feel special.
NH chose Modal to deliver transformative in room customer service with Alexa Smart Properties. NH Hotels are able to offer their guests faster, more convenient and more personalised guest experiences with Alexa Smart Properties. Room service, housekeeping and informational assistance are all available with a simple voice command.
Papa Johns innovate with voice, AI and Modal
eCommerce success relies on offering consumers a great user experience which driven by better understanding of their needs.
Through partnering with Modal on a range of innovation workstreams, including Alexa based ordering and conversational AI driven web analytics, Papa Johns was able to position themselves as a front runner in data led, customer focused innovation.
Natively
Conversational
Respond on demand in the moment to your
customers and front line team, via any of
the major conversational channels.
Test & Learn
Channel Development System
Drive revenue and customer loyalty on new
channels through embedded experimentation.
Customer Service as a
Profit Centre
Understand and fulfil your
customer's intentions at every point of their
journey from awareness through ordering,
loyalty, and advocacy.
